1. Please phone us on 01782 501515 to be
sure we are able to assist you before you arrange transport,
Hylands will not be liable for costs should we not be able to proceed
with the repair for any reason.
Please also check with us before sending, what accessories we may require to
operate and test
i.e. Special power leads - remotes - non standard
interconnection cables etc
2. To avoid damage occurring during transportation, please ensure that
your product is securely wrapped.
3. Provide your full
name, address, daytime phone & e-mail address
The product details and a full fault description.
will enable us to make contact with you if we should require additional
information or to notify you of your estimate or repair completion.
4. Bring / Send to us at :-
01782 50 15 15
We are at the very bottom of
Bute Street on the left
>> View Map <<
Our working hours are from 9.00am to 5.30pm - Monday*
*open 6 days excluding Bank Holidays
disabled / wheel chair access
If using a courier for smaller items please ensure that you use a suitably secure and traceable means of
transportation. We suggest carriers such as Royal Mail Special Delivery, Parcel force or other reputable transportation company which
provides parcel tracking. We also recommend you consider the value and
make sure this is covered with their insurance.
If there is no fault apparent, your product will be
returned to you / you will be notified to collect your product.
This may incur a handling charge
If you are travelling far you
may find our days out page of use
to make a day out of the trip