The following terms and conditions apply to all repairs/parts orders placed online and through any other method of communication and form part of the contract. Use of our services indicated acceptance of these terms and conditions.
Please note; some products such as those with a highly polished piano black finish can be marked just by handling them. Whilst we will take the utmost care we cannot be held responsible for slight cosmetic marks that can be caused by undertaking repairs.
If you transport your own goods, please keep plasma TV screens in an upright position and secure well, we are accustomed to the correct handling of products and strongly recommend that you allow us to transport your goods to and from our service department.
Please do not send accessories, remote controls or leads with your product check first if we need them.
In order to repair your product, we may be required to update the software/firmware. Your product may need to be returned to the manufacturer’s settings. The repair may also result in the loss of personal data or settings and in some case software updates can render the product inoperable. We cannot be liable for these or any other consequential losses.
Its important to mention, that certain TV repairs - such as backlight replacement - or any other repair that involves removing or repairing the LCD/LED screen comes with a risk. TV screens are not designed to be disassembled and rebuilt. The glass is extremely thin and fragile and can easily be broken during the process. Whilst Hylands will take every precaution to avoid this happening, we will not be held responsible for any accidental breakages when undertaking these repairs on a customers behalf.
We may use third parties to assist with some repairs, in which case repair times can be out of our control.
Upon completion of a repair or estimate we will contact you by phone, email or letter. If you have not heard from us within 30 days please call us as there may be a problem with the contact details we hold.
not collected/returned within 3 months will be disposed of or sold to
recover our costs.
In home service - If you would like us to call out please see our service area first -
Repair Guarantee -
The parts replaced are guaranteed
for 3 months from the date of repair
Guide to charges
You will be charged an inspection fee for any repair, this fee will be deducted in full from the final cost of the repair once complete or you may choose to receive a discount* off replacement like for like goods purchased from Hyland's if repair is not possible/economical, you decide this when we contact you with your estimate, otherwise the charge covers our time if you decided not to proceed with a repair or replacement
*The discount is on a sliding scale dependant on value of the replacement goods you choose as shown below
"In home service call out"
Within our service area :
TV, Audio, DVD - £50
Freestanding kitchen appliances - £60
Built in kitchen appliances - £70
Service "Collection & Re-delivery" charges
Within our service area goods taken into our workshop:
Bench work charges to the right will then apply for chargeable jobs instead of the call out charge shown above
"Bench work" charges
We charge £30+vat (£36) as an inspection fee to provide you with an estimate & some advise on the general condition before we undertake repair, this is transferable in full or part as stated above.
Should the situation change dramatically
during the repair process we will revert to the estimate position again before we continue
and you may decide if you still wish for us to proceed or if you prefer
Minor repairs: (Sorted within 15 mins)
Major repairs: (Upto 1 hour)
Order replacement remote control
If not repaired & you decide to replace your product from Hylands below is the guide to the discount applicable
Any complaint regarding goods or services
should be sent in writing to our head office address:
Hylands Ltd Unit C, Bute Street Fenton STOKE-ON-TRENT ST4 3PW