NB. Unless otherwise agreed you will be charged an inspection fee for any repair, this fee will be deducted in full from the final cost of the repair once complete or you may choose to receive a discount* off replacement like for like goods purchased from Hylands, you decide this when we contact you with your estimate, otherwise the charge covers our time if you decided not to proceed with repair or replacement

*The discount is on a sliding scale dependant on value of the replacement goods you choose

Guide to charges

"In home service call out" labour charges

Within our service area completed on site:

TV Audio DVD 41.67 + vat (50)

Freestanding kitchen appliances 50 + vat (60)

Built in kitchen appliances 58.33 + vat (70)

  

  or .....

Service "Collection & Re-delivery" charges

Within our service area goods taken into our workshop:

Collection 15 + vat (18)

Re-delivery 15 + vat (18)

 Bench work charges to the right will then apply for chargeable jobs instead of the call out charge shown above

 

"Bench work" charges

We charge 30+vat (36) as an inspection fee to provide you with an estimate & some advise on the general condition before we undertake repair, this is transferable in full or part as stated above.

Should the situation change dramatically during the repair process we will revert to the estimate position again before we continue and you may decide if you still wish for us to proceed or if you prefer a replacement.
i.e. It may not be until a unit is powered up and working again we are able to determine if any further damage has been caused so you may then decide to continue or call it a day, the choice will still be yours

We pride ourselves on our reputation
and the service we offer

Labour:

Minor repairs: (Sorted within 15 mins)
30 labour + VAT (36) + Parts

Major repairs: (Upto 1 hour)
41.67 + Vat (50) + parts
Each hour or part thereafter: 20.83 + vat (25)


Order replacement remote control
Minimum for a new remote 22.50 + vat (27)