The following terms and conditions apply to all repairs/orders placed online and through any other method of communication and form part of the contract. Use of our services indicated acceptance of these terms and conditions.
Please note; some products such as those with a highly polished piano black finish can be marked just by handling them. Whilst we will take the utmost care we cannot be held responsible for slight cosmetic marks that may be caused by stripping down for repair.
If you transport your own goods, please keep plasma screens in an upright position and secure well, we are accustomed to the correct handling of products and strongly recommend that you allow us to transport your goods to and from our service department. If you have the original packaging, please make this available so that we can transport your goods more securely.
Please do not send accessories, remote controls or leads with your product unless we need them.
In order to repair your product, we may be required to update the software/firmware. Your product may need to be returned to the manufacturer’s settings. The repair may also result in the loss of personal data or settings. We cannot be liable for these or any other consequential losses.
We may need to use third parties to assist with some repairs, in which case repair times can be out of our control.
Upon completion of a repair or estimate we will contact you by phone, email or letter. If you have not heard from us within 30 days please call us as there may be a problem with the contact details we hold.
not collected within 3 months will be disposed of or sold to
recover our costs.
In home service - If you would like us to call out please see our service area first -
Repair Guarantee - Parts replaced are guaranteed for 3 months from the date of repair.
Any complaint regarding goods or services
should be sent in writing to our head office address:
We trust that the above information will be of use to you.