terms and conditions apply to all repairs/orders placed online
and through any other method of communication and form part of
the contract. Use of our services indicated acceptance of these
terms and conditions.
Please note; some products such as
those with a highly polished piano black finish can be marked just by
handling them. Whilst we will take the utmost care we cannot be held responsible for slight cosmetic
marks that may be caused by stripping down for repair.
transport your own goods, please keep plasma screens in an
upright position and secure well, we are
accustomed to the correct handling of products and strongly
recommend that you allow us to transport your goods to and from
our service department. If you have the original packaging,
please make this available so that we can transport your goods
Please do not
send accessories, remote controls or leads with your product
unless we need them.
In order to
repair your product, we may be required to update the
software/firmware. Your product
may need to be returned to the manufacturer’s settings. The repair
may also result in the loss of personal data or settings. We cannot be
liable for these or any other consequential losses.
We may need
to use third parties to assist with some repairs, in which case
repair times can be out of our control, once complete products left with us
uncollected for over 3 months will disposed of or be sold to recover costs.
Any spare parts, remote
other accessories ordered for you will only be held for 6 weeks.
N.B. Internal parts will not be supplied
to customers unless they are to be
fitted by someone suitably qualified
Repair under warranty?
Out of warranty
Please check with us first that we can
help, manufacturers have set service procedures for specific products
If, on a warranty covered product, there is no
fault apparent, or we find that the problem was due to external causes you may be required to pay a
charge to cover our time.
An estimate will be provided. In the
event that any quote is changed due to further parts being subsequently
required we will not proceed with a repair without first contacting you to
alert you to this change.
If there is no fault apparent, your product will incur standard labour charges to cover our
Following issue of an estimate or a
repair being completed,
we will contact you by phone, email or in writing. If we
receive no response we will write to you a further 30 days later.
If there is still no response to this final communication after 30 days from
the letter date, the product may be disposed of.
Should you decide to decline a repair after an estimate
our inspection fee & any charges will stand to cover our time and the work involved,
however this fee may be transferable at our
discretion towards replacement goods purchased within 1 month
from Hyland’s Ltd
To see our
schedule of £ charges
In home service
- If you would like us to call out please see our
service area first -
Sending product to us -
yourself or by using a
third party courier -
Repair Guarantee -
Parts replaced are guaranteed
for 3 months from the date of repair.
Any complaint regarding goods or services
should be sent in writing to our head office address:
Hylands Ltd Unit C, Bute Street Fenton STOKE-ON-TRENT
We trust that the above information will be of use to you.
Terms and conditions are not exhaustive, if you should have any additional questions please do not
hesitate to contact us
or see our website @
These terms and conditions do not affect
your statutory rights. They are subject to change without