The following terms and conditions apply to all repairs/orders placed online and through any other method of communication and form part of the contract. Use of our services indicated acceptance of these terms and conditions.

Please note; some products such as those with a highly polished piano black finish can be marked just by handling them. Whilst we will take the utmost care we cannot be held responsible for slight cosmetic marks that may be caused by stripping down for repair.

If you transport your own goods, please keep plasma screens in an upright position and secure well, we are accustomed to the correct handling of products and strongly recommend that you allow us to transport your goods to and from our service department. If you have the original packaging, please make this available so that we can transport your goods more securely. 

Please do not send accessories, remote controls or leads with your product unless we need them.

In order to repair your product, we may be required to update the software/firmware. Your product may need to be returned to the manufacturer’s settings. The repair may also result in the loss of personal data or settings. We cannot be liable for these or any other consequential losses.

We may need to use third parties to assist with some repairs, in which case repair times can be out of our control, once complete products left with us uncollected for over 3 months will disposed of or be sold to recover costs.
Any spare parts, remote controls or other accessories ordered for you will only be held for 6 weeks.
N.B. Internal parts will not be supplied to customers unless they are to be fitted by someone suitably qualified

Repair under warranty?

or

Out of warranty repair?

 

Please check with us first that we can help, manufacturers have set service procedures for specific products

If, on a warranty covered product, there is no fault apparent, or we find that the problem was due to external causes you may be required to pay a labour charge to cover our time.

 

 

An estimate will be provided. In the event that any quote is changed due to further parts being subsequently required we will not proceed with a repair without first contacting you to alert you to this change.

If there is no fault apparent, your product will incur standard labour charges to cover our time.

Following issue of an estimate or a repair being completed, we will contact you by phone, email or in writing. If we receive no response we will write to you a further 30 days later. If there is still no response to this final communication after 30 days from the letter date, the product may be disposed of.

Should you decide to decline a repair after an estimate
our inspection fee & any charges will stand to cover our time and the work involved, however this fee may be transferable at our discretion towards replacement goods purchased within 1 month from Hyland’s Ltd

To see our schedule of  £ charges  Click here

 

In home service -  If you would like us to call out please see our service area first -  Click here

Sending product to us -  yourself or by using a third party courier -  Click here

Repair Guarantee  -  Parts replaced are guaranteed for 3 months from the date of repair.

Any complaint regarding goods or services should be sent in writing to our head office address:
Hylands Ltd Unit C, Bute Street Fenton STOKE-ON-TRENT ST4 3PW

We trust that the above information will be of use to you.
Terms and conditions are not exhaustive, if you should have any additional questions please do not hesitate to contact us
or see our website @ 
www.hylands-service.co.uk

These terms and conditions do not affect your statutory rights. They are subject to change without notice.