Safety notice's & Product recalls
If we hear of an issue we will list it as a service to our customers however over time procedures & advice may change - always check with the manufacturer
Belling & Stoves Range cookers
Blomberg LWI28441 Washing Machine door catch
The Grenfell tower block fire
Hotpoint Fridge Freezer model FF175BP or FF175BG concerned customers can call freephone 0800-316-3826
Hotpoint, Indesit and Creda tumble dryers manufactured between April 2004 and October 2015 - NB doesn't effect the compact 3 or 4kg models
The outreach and service campaign consists of a modification performed free-of-charge at consumers’ homes.
Russell Hobbs iron range
may, in isolated cases, fail prematurely. In light of this, Russell
Hobbs has made the decision to recall the models in question.
The models you have taken, which are affected are:-
15081, 18651, 19220, 19221, 20280
which were produced within date codes: 04512 to 19513
All supplied before November 2013
Whilst the iron flex supplied on the affected irons is fully compliant with VDE
0828-14 which is the relevant European Safety Standard we started in early 2013 to detect an occasional report of premature flex failure.
We changed the flex on all affected irons and have had no reported incidents with premature flex failures since.
All other date coded stock of the above models are unaffected.
We're sorry for any inconvenience this may cause you.
Also Russell Hobbs Irons, model numbers listed below manufactured between October 2012 and
June 2013 carry a risk that the flex may fail, potentially resulting in injury.
Only the following model numbers are affected.
18651, 18742, 19220, 19221, 18743, 19840, 18720, 15081, 19222, 19400, 20260,
18741, 20280, 20550-10, 20560-10
This model number can be found on the underside of the heel of the iron, where
you will find a rectangular shaped label which contains a five digit code.
If you have one of the Iron models listed above, you will also need to check the second five digit code.
If your secondary code starts with 045 through to 365 and ends with 12 or starts with 001 through to 195 and ends with 13, then you have an affected Iron. Any numbers outside this range are not affected.
If you do have an affected iron, please stop using it immediately. Please telephone
our customer service department on Freephone 0800 307 7616 or if you are calling from a mobile 0333 103 9663, who will advise you.
We would like to thank you for your co-operation and apologise for any inconvenience.
No other Russell Hobbs products or irons outside of the above codes are affected by this recall.