Before requesting a call out please check your instruction book trouble shooting section, many products are computerised now-a-days it can also be worth turning the power off for a while to see if the problem will reset itself. Try unplugging refrigeration for longer to manually defrost (even frost free products)

If the above doesn't help then please follow the instructions below:

Gas appliances - Range cookers & Refrigeration
The manufacturer handle these directly - follow as Under warranty

Washing machine - Tumble dryer - Dishwasher - Electric Cooker/Oven/Hob - etc  Follow the links below

Under Warranty?

Please have your serial number and appliance details to hand - Customer should phone

 Range cookers

 01926 457628

0800 804 6261 

60cm wide cookers

01759 487825

or  0844 8476711



Out of warranty

If you live within our service area for 60cm electric cookers & built in ovens - book a Job with us on

 01782 501515
or online below

Click here

Otherwise follow as Under warranty



Spares & accessories?

0800 804 6292 

or 0370 789 5106