Before returning a product to us or requesting a call out please check your instruction book trouble shooting section, many products are computerised now-a-days it can also be worth turning the power off for a while to see if the problem will reset itself. Try unplugging refrigeration for longer to manually defrost (even frost free products)

If the above doesn't help then please follow the instructions below:

Small appliances - Kettles/Toasters/etc
Return to Hylands (If purchased from us) for first 28 days
After 28 days follow as below - under warranty contact Bosch - out of warranty ask us

Gas appliances & Refrigeration
The manufacturer handle these directly - follow as Under warranty

Washing machine - Tumble dryer - Dishwasher - Electric Cooker/Oven/Hob - etc  Follow the links below

Under Warranty?

Customer should phone

 Bosch

0344 892 8979

mks-servicerequest@bshg.com

Siemens

0344 892 8999

mks-servicerequest@bshg.com

Neff

0344 892 8989

mks-servicerequest@bshg.com

Or for issues try group customer care on:

Siemens 03702 400 070

Bosch / Neff 08702 400 060

Mks-customerliaison@bshg.com

If you live within our service area book a Job with us on

 01782 593668 Ext 3
or online below
 

also for

Spares & accessories?