Before returning a product to us or requesting a call out please check your instruction book trouble shooting section, many products are computerised now-a-days it can also be worth turning the power off for a while to see if the problem will reset itself. Try unplugging refrigeration for longer to manually defrost (even frost free products)

If the above doesn't help then please follow the instructions below:

Gas appliances & Refrigeration
The manufacturer handle these directly - follow as Under warranty

Washing machine - Tumble dryer - Dishwasher - Electric Cooker/Oven/Hob - etc  Follow the links below

Under Warranty?

Customer should phone

 Bosch

0344 892 8979

mks-servicerequest@bshg.com


Siemens

0344 892 8999

mks-servicerequest@bshg.com


Neff

0344 892 8989

mks-servicerequest@bshg.com


Or for issues try group customer care on:

Siemens 03702 400 070

Bosch / Neff 08702 400 060

Mks-customerliaison@bshg.com

 

Out of warranty

If you live within or service area book a Job with us on

 01782 501515
or online below

 
Click here

 

 Enquiry only for now?

also for

Spares & accessories?

Click here